Frequently Asked Questions

  • For same-day cancellations, made on the same calendar day as the scheduled service: Cancellations will be charged 100% of service fee. No refunds or credits will be issued.

    For standard cancellations, single-day or multi-day services, that do not occur during a holiday period: Cancellations made within seven days of first scheduled visit will incur a 50% charge of total booking.

    For holiday cancellations on or within two days before or after holiday: Cancellations made within fourteen days of first scheduled visit will incur a 50% charge of the total booking.

    For extended trip cancellations for services schedule three or more consecutive nights, a 50% non-refundable deposit is required at the time of booking: Cancellations for extended trips must be made at least ten days prior to the first scheduled visit to retain any deposit credit. Cancellations within the ten-day window will results in forfeiture of the deposit.

  • Log in to your client portal —> click on “view schedule” in the left column —> you will receive a service report each time a visit is completed.

    Additionally, you will receive an email of the service report!

  • Log in to your client portal —> click on “invoices” in the left column —> if there are outstanding invoices, you will be able to make a payment on this page.

    There is an option to put your card on file which is convenient when Fur-enzy is performing recurring, weekly services for your pets.

    You will always be sent the invoice through your email too!

  • These are special little treats that you are able to add on to your visit!

    Whether its watering your plants or bathing your dog, I am more than willing to take care of those tasks too!

    If you do not see an add on that you desire, please contact me!

  • At Fur-enzy Pet Sitting, we charge per animal. The main service includes the first animal. All other animals will be an additional feed depending on what you need for them.

  • Yes, I am insured by Pet Sitters Associates.

  • A Fur-st Meet is required before any services are preformed.